Terms of service.

1. Who you’re contracting with

These terms are an agreement between Encelyte Ltd (“Pileform,” “we,” “us”), a Cyprus-registered company, and you (the accountant, firm, or individual using the service).

2. What Pileform is

Pileform is a hosted service that takes the receipts and invoices you upload and produces per-supplier Excel workbooks with extracted data. It is a tool. It is not tax advice, not bookkeeping advice, and not a substitute for a qualified accountant reviewing the output.

3. Your account

• You’re responsible for keeping your password (and any API tokens) secret.
• You’re responsible for everything that happens under your account.
• If you’re signing up on behalf of a firm, you confirm you have authority to bind that firm to these terms.
• One account per individual. Sharing logins across reviewers isn’t allowed. If you need multi-seat, the Practice plan covers up to 3 reviewers.

4. Acceptable use

You agree not to:

• Upload material you don’t have the right to process
• Use the service to launder or obscure tax-evasion activity
• Reverse-engineer, scrape, or otherwise abuse the service or its underlying APIs
• Resell the output as if it were your own SaaS product (you can absolutely resell the bookkeeping work to your clients. That’s the whole point; what you can’t do is rebadge Pileform as your own offering)
• Submit malware, phishing payloads, or files designed to disrupt the service

We may suspend or terminate access if we reasonably believe you’ve breached this section. We’ll explain why.

5. Pricing & billing

5.1 Credit packs

Credits are pre-paid. They do not expire. You consume them by submitting pages for processing. The page count for any given job is shown before you confirm the run.

5.2 Practice plan

The Practice plan is billed monthly in advance. Unused pages roll over for one additional month. Cancel any time before the next billing date and you keep access for the current period; we won’t auto-renew you against your wishes.

5.3 Refunds

If a job fails because of an error on our side (server error, model timeout, corrupted output), we re-run it free or refund the credits. If the output is poor because the source PDF was unreadable (smudged, partial, blank), the credits are consumed. We still did the work. We’ll always look at edge cases on request; contact@pileform.com.

14-day trial: if you sign up to the Practice plan and decide within 14 days it’s not for you, full refund, no questions.

5.4 Taxes

Prices are exclusive of VAT/ΦΠΑ. Cyprus and EU customers are charged the applicable VAT rate at checkout; non-EU customers are billed without VAT and remain responsible for any local sales tax.

6. Output accuracy & review

Pileform produces structured workbooks from unstructured receipts. We yellow-flag rows where confidence is low. You agree that:

• You will review yellow-flagged rows before posting to your client’s books
• You remain professionally responsible for the accuracy of what you file with tax authorities, regardless of which tools you used to prepare it
• We make no warranty of fitness for any particular tax filing or jurisdiction; you decide whether the output is good enough for your purpose

7. Your data, your rights

You retain ownership of everything you upload and everything we generate from it. By uploading, you grant us a limited licence to process, transform, and store the data only for the purpose of providing the service to you.

We do not train AI models on your data. Our AI processing sub-processor is contractually prohibited from doing so under its commercial terms. Details in our Privacy policy.

8. Service level

We aim for 99.5% monthly uptime, measured against the production batch endpoint. We don’t publish a formal SLA at this stage. A promise that exceeds what we can guarantee is worse than no promise. If a major outage affects you, we’ll credit your account in proportion to the disruption.

9. Confidentiality

We treat the receipts, client names, and everything else you upload as confidential. We do not disclose it to third parties except (a) to the sub-processors listed in the Privacy policy, (b) where legally compelled (court order, tax authority demand), or (c) where you instruct us to.

10. Termination

You can close your account at any time. Email contact@pileform.com or use the in-app close-account flow. After closure your data is retained for the period specified in the Privacy policy (configurable per the retention policy you set in Settings; default 10 years), then deleted. You can request immediate deletion of any individual job at any time.

We may terminate your account for material breach of these terms, with notice and an opportunity to cure where the breach is curable.

11. Liability

To the maximum extent permitted by law, our total liability to you for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose. We aren’t liable for indirect, consequential, or special damages (lost profits, lost business, lost data where the loss results from your own backup failure, etc.). Nothing in these terms limits liability for fraud, death, personal injury, or anything else that can’t be limited under Cyprus or EU consumer law.

12. Changes to the service

We’ll add features, improve the model, and occasionally retire features that aren’t carrying their weight. If we retire a feature you depend on, we’ll give 60 days’ notice and (where possible) a migration path.

13. Changes to these terms

If we materially change these terms, we’ll email you 30 days before they take effect, with a summary of what changed. Continued use after the effective date means you accept the new terms. If you don’t, close your account before the date and we’ll refund any unused prepaid credits or pro-rated plan time.

14. Governing law

These terms are governed by the laws of the Republic of Cyprus. Disputes go to the courts of Nicosia, Cyprus, except that EU consumers retain the right to bring claims in their country of residence under applicable consumer-protection law.

15. Contact

Anything unclear? Email contact@pileform.com. We’d rather you ask before you sign up than discover a surprise after.

Encelyte Ltd · Cyprus · contact@pileform.com